Privacy Policy

1. Introduction

Welcome to timedical.io (“we,” “us,” “our”). We are committed to protecting your privacy and handling your personal and health information with the utmost care and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, and applications (collectively, the “Service”).

This policy is designed to be clear and understandable and to comply with applicable data protection laws and the requirements set forth by third-party platforms, including the Facebook Developer Platform.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our Service for you. The types of information we collect can be categorized as follows:

a) Information You Provide Directly:

• Account Information: When you register for an account, we collect personal details such as your name, email address, phone number, date of birth, and password.

• Health Information: To use the core features of our Service (e.g., booking appointments), you may provide sensitive health-related information, including medical history, symptoms, insurance details, and information about your healthcare providers. This information is treated with the highest level of confidentiality.

• Communications: If you contact us directly for support or other inquiries, we may keep a record of your communication and any information you provide.

c) Information Collected Automatically:

• Log and Usage Data: We collect information that your browser or device sends whenever you use our Service. This may include your IP address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Service: To create your account, facilitate appointment scheduling with healthcare providers, and manage your health information as you direct.

• To Improve Our Service: To understand how our users interact with the Service and to improve its functionality and user experience.

• To Communicate With You: To send you service-related notifications, such as appointment reminders, security alerts, and administrative messages.

• For Security and Compliance: To protect the security and integrity of our platform, to prevent fraud, and to comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We only share your information in the following limited circumstances:

• With Your Healthcare Providers: The primary purpose of our Service is to connect you with healthcare providers. We will share your personal and health information with the specific provider(s) you choose to schedule an appointment with.

• With Your Explicit Consent: We may share your information with other parties if you give us your express permission to do so.

• With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., cloud hosting, data analytics, customer support). These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Deletion

You have the right to control your data. We provide you with the ability to access, amend, and delete your information.

a) User-Initiated Deletion: You can delete your account and associated data directly from your account settings within the timedical.io application/website.

b) Requesting Data Deletion: You can request the complete and permanent deletion of your account and all associated personal data by sending an email to our support team at info@timedical.io with the subject line “Data Deletion Request”. We will verify your identity and process your request within a reasonable timeframe, in accordance with applicable laws.

6. Data Security

We take the security of your data very seriously. We use administrative, technical, and physical security measures to protect your personal and health information. This includes measures like data encryption in transit ($SSL/TLS$) and at rest, access controls, and regular security audits. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Children’s Privacy

Our Service is not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We may also notify you via email or through a prominent notice on our Service. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@timedical.io By mail: Kuwait City, Souk Al-Wataniya