This means customer requests are handled more quickly and efficiently. Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process. Provide technical assistance and support to computer system users. Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists. There are many advancement opportunities for help desk support technicians with experience.

They are considered experts in mathematics and science, two disciplines that they need to use in designing and coming up with plans for projects. They should also be well-versed in different construction or industrial materials, and they ensure that appropriate materials are used for the project. They also ensure that the projects meet the requirements of the groups that hired them. They create spaces that would both address the needs of the end-users and the industry standards. They also ensure that the projects they make would stand the test of time. The differences between help desk engineers and engineers can be seen in a few details.

Field Service Technician

An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand. This Technical Support Engineer job description template is optimized for help desk engineer posting in online job boards or careers pages. It’s easy to customize with duties and responsibilities when hiring for a support role.

A high standard of customer service is also an important part of the role. And while that’s fantastic news for those getting started in their tech careers, the even better news is that there is limitless growth potential when you work in technology. For example, an entry-level tech support job could lead to other positions like computer programmer or database administrator (DBA). At nearly double the national estimated growth rate, tech jobs are projected to be among the fastest-growing occupations over the next 10 years. Specifically, the need for IT support specialists will reach about 789,000 by 2033 – that’s 21% above the national rate.

What is the average salary of a help desk support person?

You’ll also likely work with other help desk support specialists. Are you the type of person who is curious about all types of technology? Do you have no trouble learning how to use software and hardware? Do your friends turn to you when they have issues getting their laptops, gaming systems and phones to work? If this describes you, you have the aptitude to become a hel pdesk support specialist. This position gives you a chance to work with people while doing what you love.

IT support analysts provide a wide range of technical support and may also be tasked with evaluating the overall support program. The scope of an IT server technician role can range depending on the size and type of employer. Some server technicians work full-time to oversee the server systems of a specific organization, while others operate on a contract basis and are called in when needed. They will rely on you to provide timely and accurate solutions to their technical problems. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.

1. This position involves technical assistance, troubleshooting, and coordinating with internal teams or external vendors to resolve complex problems.
2. Learn the ins and outs of simple technology and gain the ability to troubleshoot it effectively.
3. They are typically operated by a company or organization to provide assistance to customers or employees.
4. To be successful in this dynamic role, the candidate must be able to constantly learn and share knowledge with peers in a fast-paced atmosphere.
5. They should also be well-versed in different construction or industrial materials, and they ensure that appropriate materials are used for the project.

Duties & Responsibilities

At Company X, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. Help desk support professionals provide technical assistance to individuals and organizations. Your responsibilities will vary depending on the industry and job type.

Learn how basic systems work on a specialized level to help streamline the tech industry into the next generation. Learn interpersonal skills that will assist in communicating the solutions to their problems effectively and quickly. Learn how to incorporate professional presentation tools such as PowerPoint, Word, and Excel.

You will answer queries on basic technical issues and offer advice to solve them. The top three skills for a help desk engineer include troubleshoot, help-desk support and technical support. The most important skills for an engineer are python, cloud, and C++. Learn the ins and outs of simple technology and gain the ability to troubleshoot it effectively.

In places I’ve worked the Sys Engineer is usually involved in the implementation and roll-out of major projects of new systems. I work with people of all skill levels, some have many more qualifications than me, but still ask questions and doubt themselves when it actually comes to doing the work. One of the helpdesk guys got a review and he told me that he asked for a tittle change since he now helps with rebooting the servers at night.

1. And the best part is that you don’t necessarily need a college education to pursue a career in this field.
2. This sample job post will introduce your organization’s culture and values, while helping potential candidates understand how they’ll contribute from Day 1.
3. Attracting the right candidates starts with an excellent IT help desk technician job description.
4. Career consultants and interview coaches are available to you after receiving your certificate to help you get your dream job.
5. They both help resolve IT issues, but service desks provide a much more comprehensive solution.

Simply put, the help desk is the place you call when you need help. A help desk support specialist must have a solid foundation of technical knowledge and also excel at customer support. Did you know there were more than 348,400 job postings by U.S. employers for IT support specialists during the 12-month period ending April 2023, per Lightcast? If your job search shows you are qualified to apply for an IT support specialist position, you’re also likely to qualify for these roles as well. Most help desk support personnel use software to create and respond to tickets and user requests. You’ll need to be able to learn how to use various software platforms that help you assist internal and external customers.Prior experience with similar software will help.

However, the company that you work for should provide training for the type of software that they use. If you have a working knowledge of various types of technology, you’ll make an excellent help desk support professional. Depending on the field that you work in, you will need to be familiar with using computers, tablets and smartphones. You’ll need access to a device connected to the internet or network to assist your clients. Some service desks have specialized functions which limit routing and reduce response time. Modern approaches such as Shift Left advocate for the reduction in these layers, by bringing the support closer to the user.

Tech Women Impact Globally

Help desk support professionals often serve as part of the IT department. In a large organization, you might work under an IT manager or director. In a smaller organization, you may have additional responsibilities and report directly to the chief information officer or chief technology officer.